FAQ's

Our answers to commonly asked questions.​

We Believe In Trust, Honesty & Transparency

HOW MUCH DOES A WEBSITE COST?

We custom build every website we design. We don’t fast track box shift templates sites. We are passionate web designers focused on delivering the highest standards of design possible. The cost of a website varies because not ever site requires the same amount of pages, features and functionality. Learn more about our website design services.

WHO OWNS THE WEBSITE FILES?

You 100% own your website files! We will never hold you hostage. The domain and website files you own are yours at all times, and you have free access to them whenever you need them. We will never charge you to gain access to your files or hold them to lock you from moving your hosting elsewhere.

WILL MY WEBSITE WORK ON MOBILE DEVICES?

Yes, this comes standard with all our designs. We develop all our websites ensuring they are responsive in design and will seamlessly work on all devices include desktops, laptops, tablets and mobiles phones. Ensuing a remarkable digital experiences for all your visitors.

DO YOU PROVIDE TRAINING ON HOW TO US MY WORDPRESS WEBSITE?

Yes, our Gold Coast website designers love teaching WordPress. With all our websites, we provide you with a free comprehensive WordPress training manual. Plus 12 MONTHS FREE ACCESS to our exclusive online WordPress training portal. We also offer expert lead, hands-on training by our in-house WordPress experts for a small additional service. All of our training sessions structured around your specific needs.

WHAT ONGOING SUPPORT DO YOU OFFER?

We will never leave you high and dry once your website has gone live. That is just not in our DNA. We pride ourselves on the high level of service we provide for all our clients. We are always happy to assist you whenever you may need help.
We guarantee the best technical support from our in-house WordPress specialists at our Gold Coast web design studio. We offer hourly support rates, and the complete WordPress Care Plans to assist in the ongoing growth of your site.

Our care plan is a full-service WordPress maintenance solution to power the life of your website. On hand tasks done for you, regular site backups, keep WordPress core, plugins and theme up-to-date at all times, secure and running at the highest performance. Leverage the WordPress expert and never lose sleep again.

IF I CHOOSE TO HOST WITH YOU, WHAT IS INCLUDED?

All our hosting packages include a certain amount of storage, bandwidth and monthly backups. You can also set up emails address that matches your domain name. Ensuring your business email address looks professional at all times. So you don’t have to use a free mail service such as Gmail / Outlook / Bigpond to reperesent your business mail. Another great bonus about hosting with us is that we include free SSL Certificates for all hosting clients at no additional charges. The SSL Certificate will remain active as long as you are hosting with us.

HOW LONG DOES IT TAKE TO DESIGN AND BUILD A WEBSITE?​

The time it takes to develop a site depends on the size and complexity of the website requirements. A standard site, considered five pages (Home, About, Services, Testimonials, Contact) typically takes around 7 to 10 working days from start to finish. With larger, more involved projects taking longer.

DO YOU OFFSHORE YOUR WEBSITE DESIGN?

NO! Not at all. We are a locally based Gold Coast web design agency that specialises in WordPress websites. All of our design and development is done by our very own talented creative web designer in-house. We have been operating since 2007 and are highly experienced website designers.

CAN I SELL MY PRODUCTS OR SERVICES ON MY NEW WORDPRESS WEBSITE?

Yes, this can be done with ease and with the costly need of a website redesign. Your WordPress website will perfectly integrate with WooCommerce (the world number one eCommerce platform for building your online business).
We can design and develop your eCommerce website and host your online store with our dedicated WordPress, and Woocommerce servers designed for blazing-fast performance. We can set up all the products and security necessary to ensure 100% customer satisfaction from your clients.

WHAT HAPPENS AFTER MY WEBSITE IS TAKEN LIVE?

Launching your new website does not signal the end of our relationship.
We are here for you today, tomorrow, and beyond! We are your long-term partners in the ongoing growth and success of your website. Our Gold Coast team are always available to help ensure your site remains healthy, secure, and prosperous.

We have been making the web a better place since 2007. We are a highly skilled team of designers and developers that are passionate about delivering incredible results for all our clients.

WHERE IS MY WEBSITE HOSTED? WHAT IF I AM HOSTED ELSEWHERE?

We offer 12-months free website hosting for all new website builds. If you decided to host with us, your website would be powered by one of our high performing dedicated WordPress servers. Our servers are home to Sydney datacentres. If you prefer to be hosted with another company, we will work with your current hosting provider to get your new website up and running smoothly.

However, we recommend ensuring that you are hosted in an Australian datacentre if your target audience is Australia (from an SEO perspective and performance). We do offer high-performing global cloud-based hosting solutions if required.

WHAT ABOUT WEBSITE BACKUPS?

When we take your new website live, we do a backup and keep a copy of the site in our office and another copy off-site (in the cloud). If you decide to host with us, we perform a monthly backup at the beginning of each month, with the files safely stored until the next run of backup has been completed. If you are looking for more frequent backup solutions, then we can assist you and keep several ongoing retentions securely for you. We currently provide this service to many of our eCommerce, enterprise and our government clients.

Do you have a question that we haven’t answered above?
Ask us anything! Please send us your questions and we will gladly answer you. 

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