Frequently Asked Questions (FAQ’s)

1. HOW MUCH DOES A WEBSITE COST?

This can vary depending on things such as how big the website is (number of pages) and the features and functionality that is included in the website. Chat to our team today for a quotation based on your unique requirements.

 

2. HOW LONG DOES IT TAKE TO DESIGN AND BUILD A WEBSITE?

The time it takes to produce a website depends on the size and complexity of your site. A basic website typically takes around 7 to 10 working days from beginning to end. Some more custom and complex project may take longer.

 

3. DO YOU OFFSHORE YOUR WEBSITE DESIGN?

We are a locally based Gold Coast company that does all the design work ourselves inhouse. We have been operating since 2007 and are highly experienced website designers.

 

4. WILL MY WEBSITE WORK ON MOBILE DEVICES?

Yes, we build all websites ensuring they are responsive in design and will work on all devices include desktops, laptops, tablets and mobiles. You will only need one website not two websites live in the olden days.

 

5. CAN I SELL MY PRODUCTS OR SERVICES ON MY WEBSITE?

Of course you can. Your wordpress website will definitely integrate with Woocommerce (the number one online store software). We can build and host your online store and we can setup all the products and security necessary to ensure 100% customer satisfaction from your clients.

 

6. DO YOU PROVIDE TRAINING ON USING WORDPRESS?

Yes we do. For all new websites we provide a comprehensive 160+ page training manual. We also provide hands on training on your website for an additional charge.

 

7. DO YOU WRITE THE CONTENT FOR MY WEBSITE?

Yes, we can! We offer copywriting services that help get your unique business message across in a simple and direct approach. All our content is written with SEO in mind and incorporate your relevant keywords so that your website can be found on Google.

 

8. CAN YOU DESIGN MY LOGO?

We love designing and getting creative. So yes we can definitely create you that unique eye catching logo for your business.

9. WHAT HAPPENS AFTER MY WEBSITE IS LAUNCHED?

Once your website is launched, we will provide you with any support you might need over the next 30 days to fix any bugs in the website (if experienced). We do our best to ensure that there are no bugs in a website before it goes live, but we do understand that things can happen so we are here to ensure that your website goes live without any disruptions.

 

10. WHAT ONGOING SUPPORT DO YOU OFFER?

We never leave you high and dry once your website goes live. We are always here to support you. If you ever need any support with your website, any maintenance or would like any changes to your website, you simply need to contact us and we will be here to look after your website. We simply charge out at hourly rates or alternatively we offer a WordPress Care Plan which is a monthly maintenance plan which ensures that your website stays up to date and doesn’t get left behind.

 

11. WHERE IS MY WEBSITE HOSTED? WHAT IF I AM HOSTED ELSEWHERE?

If you are hosted with us, your website will be hosted on one of our WordPress optimised dedicated servers located in the Sydney datacentre. If you are hosted with another company, we will work with your current hosting provider to get your website up and running. We do however recommend ensuring that you are hosted in Australia (from an SEO perspective)

 

12. IF I HOST WITH YOU, WHAT IS INCLUDED?

All our hosting packages include a certain amount of storage, bandwidth and monthly backups. You can also setup a number of emails so that your business looks professional and you don’t have to use a gmail / outlook / bigpond email address. Another great bonus about hosting with us, is that we include SSL Certificates for all hosting clients at no additional charge. The SSL Certificate will remain active as long as you are hosting with us.

 

13. WHAT ABOUT BACKUPS?

When we take your website live, we do a backup and keep a copy of the website in our office and another copy off site (in the cloud). If you decide to host with us, we perform a monthly backup on the 1st of each month and these are stored until the next backup is successfully completed. If you are looking for more frequent backups then we can assist you with that for an additional charge.